All house calls on purchases over one (1) year old will be subject to a service charge of no less than $45.00, depending on mileage.
Parts and labor on all furniture shall be free for one (1) year from date of purchase. After one year, parts will be subject to manufacturer warranty. Labor shall be billed at $45.00 per hour.
Customer will be responsible for transporting any item that requires repair.
The decision to repair or replace will be made by the manufacturer and Tuffy Bear Discount Furniture.
Customer dissatisfaction with a color, fabric or style is NOT considered a manufacturer's defect.
Labor and service call charges may be applicable after 12 months.